Refund policy

Return & Refund Policy

Last updated: September 16, 2026

At ILEX BIZ, we want you to be fully satisfied with your purchase. If you receive a product that is defective, damaged, incorrect, or significantly different from the product description on our website, you may request a return, replacement, or refund in accordance with this policy.

This policy applies to all purchases made through the ILEX BIZ online store at ilexbiz.com.

1. Return Window & Eligibility

  • You have 14 days from the date your item was delivered to request a return.
  • To be eligible, the item must be in the same condition in which you received it: unused, in its original packaging, and in new condition.

We accept returns under the following circumstances:

  • The product is damaged or defective upon arrival.
  • You received the wrong product or incorrect variant due to an error on our part.
  • The product has a manufacturing defect that prevents normal use.
  • General returns / change of mind, provided the item remains completely unopened and unused.

2. Non-Returnable Situations

A return, replacement, or refund may be refused where the product:

  • Has been damaged due to misuse or negligence.
  • Has been physically damaged after delivery.
  • Has been modified, repaired, or tampered with by an unauthorized person.
  • Has been incorrectly installed or used contrary to the product instructions.
  • Is returned without required accessories, components, or included items.
  • Is returned outside the applicable 14-day return period.
  • Cannot reasonably be verified as having been purchased from ILEX BIZ.

3. How to Request a Return or Replacement

Important: Do not send any product back before contacting ILEX BIZ and receiving return instructions. Unauthorized returns will not be processed.

  • Step 1 — Contact Us: Email our support team at amin.noor@ilexbiz.com with your order number, name, contact number, details of the product, the reason for the return, and clear photographs/videos demonstrating the issue.
  • Step 2 — Receive Approval: Once your request is reviewed and approved, we will email you a digital return shipping label along with return instructions.
  • Step 3 — Prepare the Package: Download and print the label, attach it securely to your package, and mail the item back to us following the instructions provided in our email.

4. Return Shipping Fees

Return shipping costs depend entirely on the reason for your return:

  • Defective, Damaged, or Incorrect Item: ILEX BIZ covers the full cost. We will provide a prepaid, printable return label at No Cost to you.
  • Change of Mind / Buyer's Remorse: The customer is responsible for the return shipping cost. A printable label will be emailed to you, and a fixed return shipping fee of Rs 190 will be deducted directly from your final refund amount.

5. Restocking Fees

There are no restocking fees. No restocking charge applies to any valid return.

6. Inspection and Defective Items Replacement

Once your return package is received at our facility, it will be inspected to verify the reported issue and the condition of the product. We will notify you by email whether your return has been approved or rejected.

If the product is confirmed to be defective, damaged upon delivery, or incorrectly supplied by us, we will provide:

  • An identical replacement of the same product, where available; or
  • A full refund, if an identical replacement is not available or cannot reasonably be provided.

7. Refunds and Processing Time

If a refund is approved, it will be processed on our end within 14 days after the returned product has been received and inspected. Any applicable Rs 190 return shipping fee for a change-of-mind return will be deducted from the refund amount.

  • Prepaid orders: Refunds are issued to the original payment method where possible.
  • Cash on Delivery (COD) orders: We will request your bank account or other suitable digital payment details to process your refund.

Note: While we complete the refund within 14 days, the time required for the funds to appear in your account may vary depending on your bank or financial institution.

8. Partial Refunds

A partial refund may be considered where:

  • A returned product has minor damage that was not caused by ILEX BIZ.
  • Accessories, components, or other items supplied with the product are missing.
  • The product has been used, altered, or modified before being returned.

If a partial refund is proposed, we will inform you of the applicable amount or the basis for it before processing.

9. No Product Exchanges

ILEX BIZ does not accept product exchanges or item swaps. If you would like a different product, size, or variant, you must follow the standard return process for a refund and then place a completely new order for the item you want. Identical item replacements are provided strictly for verified defective or damaged goods as detailed in Section 6.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order. Once an order has been dispatched, cancellation is no longer possible, and the standard return policy applies.

11. Delivery Inspection

We highly recommend inspecting your package as soon as it is delivered. If the package appears visibly damaged upon arrival, please take photographs or video of the box before opening it and notify us within the 14-day return window.

12. Contact Us

If you have any questions regarding returns, refunds, or an issue with your order, please contact us: