Terms of Service

Last updated: August 10, 2026

Welcome to ILEX BIZ. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Our Store

This website is operated by ILEX BIZ (PRIVATE) LIMITED, a company registered in Pakistan.

Throughout the website, the terms "we," "us," "our," and "ILEX BIZ" refer to ILEX BIZ (PRIVATE) LIMITED.

The terms "you," "your," and "customer" refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, modify, or distribute our website content without permission.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product, including differences in color, packaging, design, or appearance.

Product specifications, packaging, accessories, and availability may change from time to time without prior notice.

We do not guarantee that every product image or description will be completely identical to the physical product in every respect.

4. Prices and Taxes

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been confirmed, except where an obvious pricing error has occurred.

If a product is listed at an incorrect price due to a technical, typographical, or system error, we reserve the right to cancel the affected order and notify the customer.

5. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, including your name, phone number, delivery address, product selection, and payment method.

An order may be cancelled or rejected if:

• The product is unavailable.

• The customer provides incomplete or incorrect information.

• We are unable to verify the order.

• We suspect fraudulent or abusive activity.

• A technical or pricing error has occurred.

• Delivery to the provided location is not reasonably possible.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, the customer agrees to pay the full order amount to the delivery representative at the time of delivery.

Customers should provide a valid phone number and accurate delivery address when placing a COD order.

Repeated refusal to accept confirmed COD orders may result in restrictions on future COD purchases.

7. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible and provide your order number and contact information.

8. Shipping and Delivery

We deliver orders to locations within Pakistan where our delivery services are available.

Estimated delivery times may vary depending on the customer's location, courier availability, weather, public holidays, operational conditions, and other circumstances beyond our control.

A delivery estimate is not a guarantee of a specific delivery date.

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

9. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms and conditions of our Return & Refund Policy.

Products may be subject to eligibility requirements, including product condition, return period, packaging, accessories, and verification of the reported issue.

10. Product Use and Safety

Customers are responsible for using products according to their intended purpose and any instructions supplied with the product.

For electronic, electrical, lighting, rechargeable, or battery-powered products, customers should follow the manufacturer's instructions and recommended safety precautions.

We are not responsible for damage resulting from misuse, improper installation, unauthorized modification, incorrect charging, negligence, or failure to follow applicable instructions.

11. Third-Party Manufacturers and Brands

Some products sold through our website may be manufactured by third parties.

Where applicable, manufacturer names, model numbers, trademarks, logos, and other identifying information belong to their respective owners.

ILEX BIZ does not claim ownership of third-party trademarks or intellectual property.

12. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product images, videos, designs, icons, and other materials, is owned by or licensed to ILEX BIZ or its respective content providers unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

13. Customer Reviews and User Content

If you submit a review, photograph, video, comment, testimonial, or other content to us, you agree that we may use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, or infringes another person's rights.

We reserve the right to remove content that violates these Terms.

14. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, and other service providers.

Your use of such third-party services may also be subject to their respective terms and policies.

We are not responsible for the independent actions, policies, availability, or performance of third-party services.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, ILEX BIZ shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Fraud and Abuse

We reserve the right to investigate and take appropriate action against fraudulent, abusive, or suspicious activity, including:

• Fake or intentionally misleading orders.

• Repeated refusal of confirmed COD orders.

• Use of false contact or delivery information.

• Payment fraud.

• Abuse of return or refund procedures.

• Attempts to exploit pricing, promotional, or technical errors.

Where appropriate, we may cancel affected orders and restrict future purchases.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be subject to the applicable laws and jurisdiction of Pakistan.

20. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact us through the contact information provided on our website.

ILEX BIZ (PRIVATE) LIMITED

Pakistan

Website: ilexbiz.com